POLICIES
Our Policy
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The main focus of KM Beauty is to provide the highest quality services. We are committed to meeting and exceeding our customers' expectations through personalized and memorable experiences.
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For aesthetic and symmetry reasons, we do not touch up the work of other artists. If you have had previous lash services done elsewhere, please schedule a lash removal before booking an appointment with us.
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New clients are required to arrive 15 minutes prior to their appointment time. For each service, a consultation and signed consent form are necessary to ensure customer satisfaction.
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To confirm your appointment, we require a deposit, which will be credited towards the total balance.
Terms and Conditions:
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Prices listed do not include taxes.
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We do not provide refunds for any services or products, regardless of the reason.
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You may avail of a touch-up appointment within 7-21 days after receiving a new set. After 21 days, the cost will be considered as that of a new set.
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If there are any issues with your service, please let us know within 24-48 hours so we can correct it.
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Our appointments have a 10-minute grace period. If you do not arrive within 10 minutes of your appointment time, your appointment may be canceled, or your service time may be reduced if possible.
Cancellations
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When you book your appointment with KM Beauty, we set aside an exclusive time just for you.
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If you cancel your appointment within 24 hours of your scheduled time, it will be considered a last-minute cancellation, and your deposit will be treated as a cancellation fee.
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Please arrive on time for your appointment. If you are more than 10 minutes late, your appointment may be canceled, considered as a last-minute cancellation, and your deposit will not be refunded.
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If you fail to show up for your appointment, your deposit will be treated as a no-show fee, and you may need to pay for future appointments in advance.
Rescheduling:
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If you need to reschedule your appointment, please notify us at least 48 hours in advance. Otherwise, your deposit will be forfeited.
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You may reschedule your appointment once with your initial deposit.
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We offer call and text reminders as a courtesy to our clients. If we can't confirm your appointment upon contacting you, it will be canceled.
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Please note that our space is limited, so we kindly ask that you don't bring any guests.